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Submitting Warranty Claims

All warranty claims must be submitted through the BuilderTrend platform.

  • Simply log in, click the "Project Management" tab at the top of the page and select "Warranty" from the dropdown.
  • Click "new claim" Select a category from the list provided. Enter a brief description in the box provided. Chose priority level. Fill in a detailed description.
  • Upload any photos on the right side of the request form. Click "save request" to send the request to our dedicated warranty team.

For non-emergency claims, you can expect a response within 48 hours.

Find Designated Vendors Per Community

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